U-Haul Reviews, Complaints, and Customer Feedback

I rented a cargo van for a quick furniture pick-up. The process was easy, and I loved the online check-in that saved me time. The van was clean and drove smoothly. My only complaint is that the gas refill charges were steep—even though I filled it to the level I received it at. Otherwise, a great experience.

Rented a truck from U-Haul with a small discount from a coupon I found here. While the savings weren’t substantial, the rental process was smooth and the vehicle was in good condition. Helpful for a stress-free move, though bigger discounts would make the service even more appealing.

I had a last-minute moving emergency when the moving company I booked canceled on me the night before my move. I was panicked and needed a truck fast. I called around and found a U-Haul location that had a cargo van available for the next morning. The guy at the counter, Matt, was super helpful—he explained everything clearly and even gave me a discount because of my situation. The van itself was clean and ran smoothly, and the whole process of picking up and dropping off was super easy. I was able to move everything in two trips, and I returned the van the same night. The final price was exactly what I expected, with no surprise charges. U-Haul really saved the day for me! Definitely recommend them if you need a last-minute rental.

Tried using a coupon for U-Haul during a recent move. The promised discount was minimal and didn’t cover much of the total cost. Ended up paying nearly the full price, which was frustrating given the already high stress of moving. Expected better savings from such a well-known service.

My original moving truck (from another company) got canceled last minute, and I was freaking out. Called U-Haul, and they were able to get me a 15-foot truck the same day! The process was smooth, the truck was in great shape, and the staff was super helpful. They totally saved me from a moving disaster!

Used U-Haul for my daughter’s move into her dorm. We rented a small truck and moving supplies like dollies and furniture pads. The staff was super helpful in suggesting what we needed. Everything fit perfectly, and the return process was a breeze. Will definitely use them again for future moves.

I was planning a move and needed a rental truck, so I decided to check for U-Haul coupons to save some money. This site had a few great options, and I was able to find a discount that worked perfectly. The best part was that the code was valid, and I had no issues applying it during checkout. A lot of other coupon sites have expired or fake codes, but this one actually delivered. The savings weren’t huge, but every little bit helps when moving expenses add up. I also appreciated how easy it was to browse through the available offers. Overall, a great experience, and I’ll definitely be returning to this site whenever I need discounts for future rentals.

Used a coupon for U-Haul and got a decent discount on my moving supplies. 🚚📦 The process was straightforward, and the savings helped ease the moving expenses. Recommended for anyone looking to save on reliable moving services and supplies!

😕 I was really looking forward to saving big with a U-Haul coupon from this site, but ended up quite disappointed. I grabbed what seemed like a fantastic deal only to find out it had expired a week ago! It's frustrating when offers aren't updated regularly. Could've been a great resource, but now I’m hesitant to trust it again. Please make sure the deals are current to prevent future customer letdowns. #OutOfDate #FrustratingExperience

I recently rented a 20' moving truck from U-Haul for my cross-town move, and the entire process was smooth from start to finish. The online reservation was simple, and when I arrived at the pickup location, the truck was ready to go. The staff walked me through everything I needed to know, and I was on the road within 20 minutes. The truck ran perfectly, had plenty of space, and made my move much easier. No surprise fees, and returning the truck was just as effortless. Highly recommend!

Mixed Feelings About U-Box Storage Service I decided to use U-Haul’s U-Box service for my recent move across states. Booking was simple, and the initial delivery was right on time. However, I ran into issues when scheduling the pick-up. The timeline I was given changed last minute, leaving me scrambling to adjust my moving plans. On the plus side, the U-Box itself was sturdy, and all my items arrived without damage, but the coordination felt a bit chaotic.

I rented a cargo van from the U-Haul on 5th Avenue for a weekend project. The van itself was in great shape and handled well, which made my moving day a lot easier. Unfortunately, the customer service left much to be desired. The front desk attendant seemed disinterested and was borderline rude when I asked about insurance options. It felt like I was bothering them with basic questions. Despite the rough customer service, the equipment was reliable and reasonably priced. I'd still rent from U-Haul, but I hope they improve staff training at this location.